Return and Refund Policy

At HSCOM Online Store Return Policy

At HSCOM Online Store, we value customer satisfaction and aim to provide quality products and reliable service. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through HSCOM Online Store.

1. Returns Eligibility

Customers may request a return under the following conditions:

  • The item received is damaged, defective, or incorrect

  • The product is unused and in its original condition

  • The product is returned with original packaging, accessories, manuals, and proof of purchase

  • The return request is submitted within 7 days of delivery unless otherwise stated

Certain products may not be eligible for return due to hygiene, safety, digital licensing, or supplier restrictions.

2. Non-Returnable Items

The following items may not be returned:

  • Digital products or downloadable software

  • Gift cards or vouchers

  • Opened consumable or hygiene-related products

  • Customized or special-order items

  • Products damaged due to misuse or negligence

3. Return Process

To request a return:

  1. Contact our customer support team with your order number and reason for return.

  2. Provide supporting images if the item is damaged or incorrect.

  3. Await return authorization and instructions.

  4. Securely package the item for collection or shipment.

Unauthorized returns may not be accepted.

4. Refunds

Once the returned item has been received and inspected, customers will be notified regarding the approval or rejection of the refund.

Approved refunds may be processed through:

  • Original payment method

  • Store credit

  • Exchange or replacement product

Refund processing times may vary depending on the payment provider or financial institution.

5. Exchanges

We may offer exchanges for:

  • Defective items

  • Incorrect products supplied

  • Eligible products requiring size or variant replacement (subject to availability)

6. Damaged or Incorrect Orders

If an order arrives damaged, defective, or incorrect, customers should notify us within 48 hours of delivery to allow prompt investigation and resolution.

7. Shipping Costs

  • Customers may be responsible for return shipping costs unless the return is due to an error by HSCOM Online Store.

  • Original shipping fees may be non-refundable unless required by law.

8. Cancellations

Orders may only be canceled before dispatch or processing. Once shipped, the order will fall under the standard return process.

9. Consumer Rights

This policy operates in accordance with applicable South African consumer protection laws, including the Consumer Protection Act (CPA), where applicable.

10. Contact Information

For returns, refunds, or support inquiries, contact:

HSCOM Online Store
South Africa
Website: www.athscom.co.za
Email: info@athscom.co.za